Returns & Exchanges

At Reilly & Sons, we take great pride in the quality of our artisanal food products; if your order arrives damaged or fails to meet our freshness standards, we are committed to making it right. Due to the perishable nature of our inventory, we offer replacements or store credit for eligible items reported within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect all perishable items for freshness and check for any signs of transit damage or packaging compromises.

• 2.
  Document the Issue

  Take clear photographs of the product and its original packaging, particularly highlighting any defects or damage that occurred during shipping.

• 3.
  Contact Our Team

  Email your order number and the supporting photos to our customer care department within 48 hours to initiate a formal claim.

• 4.
  Resolution Process

  Once reviewed, we will issue a full replacement or store credit for the affected items; please note that original shipping fees are non-refundable.